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Synvertex

Terms and Conditions

Last updated: 7 August 2026

These are the terms Synvertex works under. They are written to be readable rather than intimidating. If anything here is unclear, ask before you agree to it.

1. Who this is between

These terms apply between Synvertex, a one-person business based in Sint Maarten (“I”, “me”), and you or the business you represent (“you”, “the client”).

They take effect when you approve a written proposal. Where a signed proposal says something different from this page, the proposal wins.

2. Consultations and quotes

  • The first consultation is free and carries no obligation on either side.
  • Prices shown on this website are starting points and typical ranges, not offers. Your actual price comes in a written proposal after we have discussed the work.
  • A written proposal is a fixed price for the scope it describes. It stays valid for 30 days.
  • Complex automation and AI work is quoted only after a discovery conversation, because an honest number is not possible before then.

3. Payment

  • 30% is payable before work starts. The remaining 70% is due on completion, before the work goes live or is handed over.
  • All prices are in US dollars (USD).
  • Invoices are due within 14 days. If an invoice is significantly overdue, I may pause work until it is settled. You will always be told before that happens.
  • Monthly support plans are billed monthly in advance and can be cancelled at any time, effective at the end of the month you have paid for.

4. What is included

The proposal lists what is included. Revision rounds and the post-launch support period depend on the package, as published on the pricing section of this website.

A revision round means one consolidated set of feedback from you, applied together. Requests that fall outside the agreed scope are not refused, they are simply quoted separately before any work is done, so nothing appears on your invoice as a surprise.

5. What I need from you

Projects run late for one of two reasons, and this is usually it:

  • Text, images, and logos, where you are providing them
  • Access to the accounts and tools the work depends on
  • Feedback within a reasonable time

You confirm you have the right to use any content you give me. If a project stays inactive on your side for more than 60 days, I may close it and invoice for the work completed so far.

6. Costs paid to other companies

Domain names, hosting, software subscriptions, and AI or API usage are paid by you, directly, in your own accounts. They are not included in project prices and are not marked up. Keeping them in your name means you own them and never depend on me for access.

7. Timelines

Timeframes in a proposal are honest estimates, not guarantees. They assume you are able to respond within a few working days. If a deadline genuinely matters, say so up front and it will be agreed in writing.

8. Who owns the work

Once the final invoice is paid, the finished work is yours. That includes the website, its content, and the automations built for you. You are not locked in, and you do not need my permission to change it, move it, or hire someone else to work on it.

Two ordinary exceptions. I keep the right to reuse general techniques, code patterns, and components I have written and would use again. And I may show the finished work in a portfolio or case study, unless you ask me not to.

Third-party software keeps its own licence and is not transferred.

9. After launch

Each package includes a support period after launch, as published on the pricing section. During that time, anything that is not working as agreed will be fixed at no charge.

That covers faults in what I built. It does not cover new features, changes you ask for later, or breakage caused by someone else editing the work or by a third-party service changing how it operates. Those can be quoted separately or handled under a monthly plan.

10. Cancelling

You can stop a project at any time. You pay for the work completed up to that point, and anything already finished and paid for is yours to keep.

I may also end a project, in which case you receive any work completed to date and a refund of anything paid for work not done.

11. What I do not promise

I will build what we agreed, to a professional standard. What I cannot promise, and neither can anyone honest, is a specific business outcome. That means no guarantee of:

  • Google rankings or search positions
  • Visitor numbers, enquiries, or sales
  • Revenue, or a particular return on the money you spend
  • A specific number of hours saved by an automation

Third-party services can also change their pricing, features, or terms at any time, which is outside my control.

12. Liability

My total liability for any claim connected to a project is limited to the amount you have actually paid me for that project.

I am not liable for indirect losses such as lost profit, lost business, lost data, or downtime caused by a third-party service. Nothing here limits liability that cannot lawfully be limited.

13. Confidentiality

Anything you share about your business is treated as confidential and is not passed on. Credentials and API keys are stored in a password manager, never in code or email, and access can be revoked by you at any time.

14. Governing law

These terms are governed by the law of the Netherlands. If a disagreement comes up, the first step is always a conversation.

15. Changes to these terms

These terms may be updated. The version that applies to your project is the one in force when you approved your proposal.

Questions

Email syncvertexalias1@gmail.com or message +1 721 580 7379 on WhatsApp.

These terms reflect how Synvertex actually works and are written in plain language. They are not legal advice. Before relying on them for a large contract, have them reviewed by someone qualified in your jurisdiction.

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